Shipping policy

Shipping Delivery + Processing

Most in-stock items ship within 3 business days of ordering. Our warehouse ships Monday-Friday so please keep this in mind when placing orders on Saturday or Sundays. During holidays or other high volume shipping times please allow for extra processing time.
Please note that items ordered together may not be shipped out on the same day, and may come in multiple shipments particularly in the case of out-of-stock or back-ordered items.
In the rare occasion that an item is temporarily out-of-stock or back-ordered you will be notified in either instance and will be provided an approximate date of shipment. Any shipping delays will be communicated to you at the time of your order; or should there be any unforeseen delay thereafter, you will be notified within 10 days of placing your order.
If you have any questions or concerns regarding the shipment of your order, a Customer Care specialist will be happy to assist you. Please feel free to contact us at customercare@canvashomestore.com. We are happy to assist you Monday through Friday, from 9:00 am - 5 pm EST.

Rush Delivery

Please contact us for any rush delivery requests, and we will be sure to service you in any way we can.
For same day Expedited orders a $75 fee will be included and order must be received before 12:00pm EST to ship same day. Rush service is not available for over-sized items, out of stock items, and is not available for shipments to US Territories, PO Boxes or AFO/FPO addresses. Business days do not include holidays. We are not responsible for, and are excused from, performing due to events outside of our control, including but not limited to weather-related delays, work stoppages or delays, or other unexpected circumstances.

Shipping to Alaska + Hawaii

For shipments to Alaska and Hawaii, our flat rates cannot be applied; however we implemented real time FedEx rates so our customers’ in Alaska and Hawaii do not miss out on our products. Expedited service is also available through FedEx. Shipments to Alaska and Hawaii can take 10-14 business days to arrive. Please note, freight delivery is not available in these areas. We cannot ship over-sized or heavy items outside the continental U.S.

Shipping to Canada

All of our products ship from within the United States. Our prices are shown in US dollars.
Our in-stock items can ship standard or expedited to Canada via FedEx International. Please note that brokerage fees, import taxes and/or duties may be assessed by the shipping carrier, and are the responsibility of the customer. Your order should arrive approximately 10-14 days from the time of delivery.

International Shipments

Unfortunately, international shipping to US Territories or foreign countries excluding Canada is not available at this time

PO Boxes + APO Boxes

We do not ship to PO or APO Boxes at this time. A physical address must be provided for all orders.

Pricing Policy

In accordance with state and local laws, residents of New York are subject to sales tax. Our catalog prices and online prices are in US dollars. The availability, price, and delivery rates are subject to change. There may be errors in price, availability, descriptions, or images of certain items, and we must reserve the right to restrict orders of those items. Every effort is made to ensure the accuracy of the information presented in our catalog and on our website; omissions or errors are subject to corrections. Please note that once an order is placed, promo codes cannot be exchanged for another promo code or offer.