Refund policy

At Canvas we strongly believe in customer satisfaction. We offer a friendly return policy.

Damaged in transit:
In the case that you receive an item that has physical damage that occurred during shipping, please notify us within 48 hours of when you received the item, and you will be taken care of immediately. Please email us at customercare@canvashomestore.com with the photos and explanation of damages. In some cases a carrier claim may be filed in which case photos are very helpful.
Once reviewed, we will get a replacement to you as quickly as possible.

Defective Items:

Most Canvas Home products are handcrafted. Due to the nature of the products there may be slight variations in size, color, texture and finish. These are not considered flaws, and just represent a part of a unique handcrafted product. If you feel your product has a flaw or defect, please contact us at web@canvashomestore.comcustomercare@canvashomestore.com within five (5) days of customer receipt. Please make sure you include picture of the items. Once reviewed, we will notify you of next steps. Without proof of defect/purchase, the item cannot be exchanged or returned.

Returns:

If you are dissatisfied with your purchase for any other reason, merchandise can be returned within 30 days of purchase, in original condition and packaging, for a full refund of the item amount, less shipping charges, credited back to the original form of purchase within 7-10 business days.
The return shipping costs required to ship the item back to our facility, are always paid by the customer.
We are unable to accept any items for return or exchange without proof of purchase (see below). Items purchased as final sale cannot be returned or exchanged.
To return online orders to our warehouse, you must receive prior approval at customercare@canvashomestore.com

Exchanges for different items:

If you purchase an item and for any reason want to exchange it for a different product, we are happy to help you do so as long as you contact us within 30 days from the original date of purchase. If the returned item is brand new and in the original condition, we will be happy to send the replacement item you have selected. We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you. The return shipping costs required to ship the item back to our store, are always paid by the customer. Once the item is returned to our facility and inspected by our staff, the new item will ship out.
Please note that once an order is placed, promo codes cannot be exchanged for another promo code or offer.

Cancellations:

Once an order is placed online, it immediately flows into our processing database, an order confirmation email is generated and payment verification is finalized. Orders are transmitted to our fulfillment centers every afternoon at 12pm EST and can no longer be modified in any way.
If we are unable to cancel your order, you may return your order to us for a full refund of the merchandise value.
In some cases, it is possible to cancel back-ordered items on your order as they are not scheduled for immediate shipment. Please contact our Customer Care department to inquire about canceling or changing an order that's already been placed. We are happy to assist you Monday through Friday, from 8:30 am - 5 pm EST.

Price Adjustments:

If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if the original date of the order was within 24 hours of the sale offering. Items purchased using a promotion code or other discount aren't eligible for a price adjustment.

Process for returning items:
In order to best serve you please follow the instructions below: Please email us at customercare@canvashomestore.com with the following information:-

• -Order number or Tracking number of your shipment
• -Item # / Item name
• -Condition of the item (ex: Brand New Sealed, Open Box NEW, Used, Defective)
• -The reason for your return
• -Please indicate whether you would like an exchange, store credit or a refund.

We will supply you with a reference number (RMA #) to put on the package which will ensure quick processing of your return. All returns require a RMA # to be returned back to our facility. We will promptly reply back with helpful instructions on how to return the product.
*Products returned without an RMA number may be charged a 20% processing fee.


Proof of Purchase of Eligible Items:

Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of purchase:

-Original Paper Receipt
-Gift Receipt
-eReceipt
-Original Packing Slip
-Gift Packing Slip
-Order Number