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Shipping Delivery + Processing
Shipping + Handling Rush Delivery
Shipping to Alaska + Hawaii
Shipping to Canada
International Shipments
PO Boxes + APO Boxes
Furniture Delivery
Swatches
Pricing Policy
Return Policy
Exchanges
Cancellations

SHIPPING POLICY

Shipping Delivery + Processing

Most in-stock items ship within 48 hours of ordering; however items purchased during the weekend may take up to 72 hours to process.

Please note that items ordered together may not be shipped out on the same day, and may come in multiple shipments.

Occasionally items may be temporarily out-of-stock or backordered; in which you will be notified in either instance and will be provided an approximate date of shipment. Any shipping delays will be communicated to you at the time of your order; or should there be any unforeseen delay thereafter, you will be notified within 10 days of placing your order.

If you have any questions or concerns regarding shipping your order, our Customer Care Specialist will be happy to assist you. Please feel free to to contact us at web@canvashomestore.com. We are available to assist you Monday through Friday, from 10 am - 6 pm EST.

  For more information on furniture delivery, please see our Furniture Delivery section.

 

Rush Delivery

Please contact us for any rush delivery requests, and we will be sure to service you in any way we can.  

Rush service is not available for over-sized items, out of stock items, and upholstered furniture, and is not available for shipments to US Territories, PO Boxes or AFO/FPO addresses. Business days do not include holidays. We are not responsible for, and are excused from, performing due to events outside of our control, including but not limited to weather-related delays, work stoppages or delays, or other unexpected circumstances.

Shipping to Alaska + Hawaii

For shipments to Alaska and Hawaii, our flat rates cannot be applied; however we implemented real time FedEx rates so our customers’ in Alaska and Hawaii do not miss out on our products. Expedited service is also available through FedEx. Shipments to Alaska and Hawaii can take 10-14 business days to arrive. Please note, freight delivery is not available in these areas. We cannot ship over-sized or heavy items outside the continental U.S.

Shipping to Canada

All of our products ship from within the United States. Our prices are shown in US dollars.

Our in-stock items can ship standard or expedited to Canada via FedEx International. Please note that brokerage fees, import taxes and/or duties may be assessed by the shipping carrier, and are the responsibility of the customer. Your order should arrive approximately 10-14 days from the time of delivery.

International Shipments

Unfortunately, international shipping to US Territories or foreign countries excluding Canada is not available at this time

PO Boxes + APO Boxes

We do not ship to PO or APO Boxes at this time. A physical address must be provided for all orders.

Furniture Delivery

Our furniture merchandise have a shipping surcharge of $250.00 - $350.00 per furniture item that is being delivered.

Most of our furniture merchandise will be delivered inside your home by our Premier Home Delivery service. Our Premier Delivery Service will carefully unpack and inspect each item, place it in your room of choice, provide assembly, and remove all packing materials. Our Premier Home Delivery carrier will call you prior to delivery to schedule a delivery time.

Upon receipt of your furniture delivery, please inspect and provide a signature to indicate that the furniture arrived in perfect condition. If you have any questions or concerns regarding your furniture shipment, please call our Customer Care Specialist at web@canvashomestore.com .

Swatches

Fabric swatches ship free of charge via USPS. Tracking information is unavailable for fabric swatches.

Pricing Policy

In accordance with state and local laws, residents of New York are subject to sales tax. Our catalog prices and online prices are in US dollars. The availability, price, and delivery rates are subject to change. There may be errors in price, availability, descriptions, or images of certain items, and we must reserve the right to restrict orders of those items. Every effort is made to ensure the accuracy of the information presented in our catalog and on our website; omissions or errors are subject to corrections. Please note that once an order is placed, promo codes cannot be exchanged for another promo code or offer.

RETURN POLICY

At Canvas we strongly believe in customer satisfaction. We offer a friendly return policy.

 

Non-Furniture Return/Exchange Policy

 

 

Damaged in transit: ​ 

In the case that you receive an item that has physical damage that occurred during shipping, please notify us within 48 hours of when you received the item, and you will be taken care of immediately. Please email us at web@canvashomestore.com with the photos and explanation of damages.  Once reviewed, we will get a replacement to you as quickly as possible.  

 

Defective Items:  

Most Canvas Home products are handcrafted. Due to the nature of the products there may be slight variations in size, color, texture and finish. These are not considered flaws, and just represent a part of a unique handcrafted product. If you feel your product has a flaw or defect, please contact us at web@canvashomestore.com within five (5) days of customer receipt. Please make sure you include picture of the items.  Once reviewed, we will notify you of next steps. Without proof of defect/purchase, the item cannot be exchanged or returned.

 

Returns:

If you are dissatisfied with your purchase for any other reason, merchandise can be returned within 30 days of purchase, in original condition and packaging, for a full refund of the item amount, less shipping charges, credited back to the original form of purchase within 7-10 business days. 

 

The return shipping costs required to ship the item back to our facility, are always paid by the customer.   Please contact web@canvashomestore.com for a shipping quote and shipping label.

 

We are unable to accept any items for return or exchange without proof of purchase (see below). Items purchased as final sale cannot be returned or exchanged.

 

Canvas Home does not accept returns on the following items:  FINAL SALE items ending in .99, fabric swatches, and all furniture items including custom furniture, benches, sofas, chairs, and ottomans.

 

 To return online orders to our retail store, you must receive prior approval at web@canvashomestore.com.

 

Note that in store purchases adhere to a separate return policy. Please contact our retail location for further details. 212-372-7706 

Exchanges for different items:


If you purchase an item and for any reason want to exchange it for a different product, we are happy to help you do so as long as you contact us within 30 days from the original date of purchase. If the returned item is brand new and in the original condition, we will be happy to send the replacement item you have selected. We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you. The return shipping costs required to ship the item back to our store, are always paid by the customer.  Once the item is returned to our facility and inspected by our staff, the new item will ship out.   

Please note that once an order is placed, promo codes cannot be exchanged for another promo code or offer.

Cancellations:

Custom furniture orders may be cancelled within 24 hours of submitting the order.

We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.

When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. Orders are transmitted to our fulfillment centers every afternoon at 12pm EST and can no longer be modified in any way. We hope that in most cases this will allow customers time to alter or cancel their order, while expediting the order process.

If we are unable to cancel your order, you can always return your order to us for a full refund of the merchandise value.

In some cases, it is possible cancel backordered items on your order, since they are not scheduled for immediate shipment. To speak with our Customer Care Specialist to inquire about canceling or changing an order that's already been placed, please contact us at web@canvashomestore.com. We are available to assist you Monday through Friday, from 10 am - 6 pm EST.

 

Price Adjustments:

If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if the original date of the order was within 24 hours of the sale offering.  Items purchased using a promotion code or other discount aren't eligible for a price adjustment.

 

Process for returning items:

In order to best serve you please follow the instructions below: Please email us at web@canvashomestore.com  with-

 

  • -Your Order number or Tracking number of your shipment
  • -Item # / Item name
  • -Condition of the item (ex: Brand New Sealed, Open Box NEW, Used, Defective)
  • -The reason for your return
  • -Please indicate whether you would like an exchange, store credit or a refund.


We will supply you with a reference number (RMA #) to put on the package which will ensure quick processing of your return. All returns require a RMA # to be returned back to our facility. We will promptly reply back with helpful instructions on how to return the product.

*Products returned without an RMA number may be charged a 20% processing fee.

 

 

Proof of Purchase of Eligible Items:

Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of purchase:
 

-Original Paper Receipt

-Gift Receipt

-eReceipt

-Original Packing Slip

-Gift Packing Slip

-Order Number

 

 

 

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